FAQ - Frequently Asked Questions

A. FOR REGISTRATION

How to register?

• Login to www.mskmatrimony.com

• Provide name, age, gender, e-mail ID.

• Click on Register link and you will have to enter on a couple of pages the details of the person intending to get married.

• After you submit your information, your profile will be automatically created and you shall be given a 'Matrimony ID' generated for future references and login purposes.

• Choose package for the required period.

What is profile validation?

• All the profiles are validated before inclusion in the database. Validation of profile will take one day Turn Around Time.

• Our support team meticulously validates each and every profile carefully on specific criterion before it is added to our database. E-mail will be sent to you once the profile is validated and added.

On what criteria is a profile validated?

• Almost every word counts. We categorically ignore profiles that are submitted by underage persons, and profiles that contain abusive content. We reject profiles that contain invalid data such as added for fun/looking for that contain abusive content. We reject profiles that contain invalid data such as added for fun/looking for friendship/not related to marriage. We try and maintain the highest quality in the database we serve to ensure only members who are serious about marriage make use of the service.

Can I register on behalf of someone else?

• Yes. you can register on behalf of someone else.

Can I register for my sister / brother and myself with the same Matrimony ID?

• A Matrimony ID identifies each person uniquely. Please register separate profiles for you and your sibling for individual partner searches.

Can I register for my relative or sibling?

• Yes! In fact we have a large number of profiles being registered by parents, siblings, relatives. etc.

Can I register profiles for my sibling and myself with the same e-mail ID?

• Yes, you can! a maximum of two profiles (one male and one female) can have the same e-mail ID.

B. Profile description - what to enter?

What should I enter in the profile description field?

• Your profile description is where you reveal yourself - your personality, your likes and dislikes, your educational and family background. career and personal interests, and expectations about your partner. Try to give a clear self-description and a complete picture of what you expect. A good description will always fetch instant responses. Look at the sample profiles below, which are clear, brief and have all the important details in a well- organised manner.

Can I view sample profiles?

• I am a friendly, fun-loving person. I have a pleasing personality. I hold a bachelors degree in Computer Science. I am working as an associate engineer in an MNC for the past 3 years in Bangalore. My hobbies are listening to music (any kind of music. whichever is soothing) and travelling.

• We have an open-minded. religious family. Father is a retired Engineer from Karnataka state government and mother is a simple, loving and caring housewife. I have two brothers, both elder and married. The first is an Engineer in Software co and the second is employed in a reputed Industry.

• My ideal partner will be someone who is intelligent, caring, broad-minded and has a good sense of humour.

What all information from my profile will be displayed to other members?

Paid members can view all your details.

Can I use the same e-mail ID for multiple registrations?

• Yes. You can create a maximum of two profiles using the same e-mail ID.

What is Mobile Number Verification?

• MSK Matrimony aim is to display 100% verified mobile numbers. Only paid members can view your mobile number .

C. SEARCH PROFILES

What is Regular Search?

• This is a general search based on age, height, nakshatram, city, education and 'show results posted on'. Login using your Matrimony/e-mail ID and Password. Select based on options provided.

Search by Member ID

• Enter the Matrimony ID of the member whose profile you would like to see. Click on View Profile link

Can I save my Search criteria so that I don't have to set it every time?

• Yes! Your search is saved until you change it.

How do I view a particular profile?

• You can search and view a particular profile by entering the Member ID in the 'Search by ID' option.

D.Short-list profiles

How do I short-list profiles?

• Login using your ‘Mobile Number' and 'Password'.

• Select "Search" option. enter the ID of the member in 'By Member Matrimony ID' option.

• Select the "Short-list" option,

• The profile will be added to your list of short-listed profiles.

How do I view/delete short-listed profiles?

• Login using your Mobile Number and Password. In the My Home page, under Lists, click on the members I have short-listed link to view the profiles you have short-listed.

• To delete profiles from your shortlist, select the profile or profiles you'd like to delete and click on the Delete link.

• PROFILE CREATION / MODIFICATION

How do I create a complete profile,

• A quick careful glance of the following topics will help you to include photos, horoscope. voice profile, references. etc. to make your profile complete.etc. to make your profile complete.

E. Photos

How many photos can I add?

• You can add up to Five photos to your profile.

• Photo must be a .jpg format, no larger than 10MB

How to upload photos?

• Login using your ‘Mobile Number' and Password.

• Click on the Edit Profile section.

• Click on the Add Photo link under Edit My Profile heading.

• In the Add Photo page, click on the Browse button.

• Select your photo in jpg format and click Upload Photo.

What are the other ways to add photos?

• E-mail your photo to helpdesk@mskmatrimony.com indicating your Matrimony ID

What is photo validation process?

• Every photo posted on our website involves a manual screening. The turnaround time for validation is 1 day

• Only after the photo is validated it will be available for all members to see.

How to delete photos?

• Login using your ‘Mobile Number' and Password.

• Click on the Edit Profile section

• Click on the Edit Photo link under Enhance My Profile heading.

• In the Edit Photo page, below the photo you want to delete is a delete link. Click on the delete link to delete the photo.

How is your document validated?

• When you upload a document MSK Matrimony will cross verify the details with those provided in your profile. Please be assured that your uploaded document will not be displayed to your prospects. They will only know that you have uploaded a copy of your document.

F. PROFILE

What is full profile?

• It is the view of your profile as others see it. To take a look at your full profile: Login using your ‘Mobile Number' and Password. Click My Profile link.

What is view my profile?

• It is the view of your profile as others see it. To take a look at your full profile: Login using your ‘Mobile Number' and Password. Click Edit Profile link. In that page. click on View my profile link.

What is edit profile?

• Edit profile is the section of the site where you can make changes and additions to your profile.

• To go to Edit Profile, login with your ‘Mobile Number'. Click on the Edit profile link in the top navigation bar in the My Home section.

What is change Password?

• If you would like to change your login password, you can use this option. To change your password, login using your Mobile Number and existing Password.

• Click on the Edit Profile link in the top navigation bar of My Home. Under Profile Settings in the Edit Profile page, click on Change Password link.

• click on Change Password link.

• Enter existing password. new password and confirm password. Your Password must have a minimum of 4 characters and maximum 8 characters. It is better to choose an alphanumeric Password. E.g.: Matri123

How to delete profile?

• Log in to your account. On the top right corner of the page. click the Setting icon. From the drop down list click

• Settings. In Profile Settings, click Delete Profile and enter your profile password to delete your account. Please note that you cannot restore or re-activate your profile once you delete it.

G. Modify Profile

How do I modify my profile?

• Once you are logged in to your account, click edit Profile from the menu and make changes to your profile.

How long will it take for the modifications to reflect on my profile?

• The modifications you make go through a validation process before being added to your profile. It will take 24 hours for the changes to be effected in your profile.

Are there any restrictions on modifications?

• Most of the contents of your profile can be modified as often as you wish to do so. However, the members Age can be edited only once. Certain fields such as Marital Status. Mother Tongue. Religion. Caste and Sub Caste cannot be edited.

Is it possible to restore the deleted profile?

• You cannot restore or reactivate your profile once it is deleted from our database.

What are the DO's and DON'Ts while creating a matrimonial profile?

• Here are the Do's and Don'ts while creating your profile to give members the best portrayal of yourself.

H. Do's

While creating a matrimonial profile. give brief information about yourself in the profile description part. Try your best to touch upon various aspects of your life like:

• Your personality (what kind of a person you are. your likes and dislikes).

• Your educational and professional background including your achievements.

• Your family (how many members, family values - conservative or modern).

• Your career plans.

• Your expectations from your soul mate.

• Add a recent photograph to improve chances of getting responses.

• Our repeated suggestion: Profiles with photos have 10 times better chances of getting proposals.

I. Don'ts

• Please do not give a lengthy description. Try to keep your description short and complete and do not get into the minutest details.

• Please do not try to display your contact details in your matrimonial profile, except in the space provided for contact details.

• Do not include content that is vulgar or racist.

• Also see our terms and Conditions for more details of what type of content is prohibited.

• Not conforming to any of the above can lead to your profile being rejected.

J. WAYS TO CONTACT

Call

• Only paid members can view the verified mobile number of other members and call them.

K. MEMBERSHIPS / PAYMENT

What are the packages available for your paid services?

• Please find rates below the packages available for our paid services

• Only Package

• 12 Months Validity Rs. 3000

What are the different modes of payment?

• You can make online payments through net banking / UPI.

• Online payment is the easiest, fastest and secured mode of payment. Our payment gateway provider adopts the SSL (Secure Socket Layer) technology, an internationally proven widely accepted technology that ensures highest level of security while transacting on the net. preventing unauthorised access.

Is online payment secure?

• Yes! It is secure to make online payments. Our payment gateway provider adopts the SSL (Secured Socket Layer) technology, an internationally proven widely accepted technology. Our payment gateway service providers ensure that your credit card details are kept secure while transacting on the net, preventing unauthorised access.

Net Banking

• Electronic Fund Transfer facility is available through Union Bank of India using RTGS/NEFT IFSC Code UBIN0900567 and QR Code , UPI ID 59790901@ubin

L. LOGIN DETAILS

How do I log in?

• Log in from the Home page and enter your Mobile Number and password into the respective boxes at the top band and click Login button.

What is Matrimony ID?

• A Matrimony ID is a unique combination of an alphabet and a six-or seven-digit number (e.g. Al23456). To identify you uniquely, a Matrimony ID is assigned to you when you register with us. This Matrimony ID is to be referred in all correspondences with MSK Matrimony.com.

I forgot my Matrimony ID/Password. What should I do?

• You can retrieve your Matrimony ID/Password by clicking on Forgot Password link in home page and enter your E-mail ID. We will send you an e-mail with your 'Matrimony ID' and 'Password' immediately. Your E-mail ID should be the one given in your profile.

How do I change my Password?

• You can change your Password. Go to Profile Settings < Change Password >

• Enter Current Password, then New password and Confirm the New Password.

• Then Click on Change password button.

Why is the message Invalid Matrimony ID/E-mail ID or Incorrect Password being displayed when try to login?

• You could have received these messages due to any of the below reasons. Please ensure you enter the correct login details.

• The Password you have entered might be wrong or you might be having the CAPS LOCK "On". Please check whether the Password is entered in the correct case (Upper or Lower).

• Please ensure that there are no spaces in the Matrimony ID typed. For e.g., it should be Al23456 not A 1234 56. The E-mail ID you are using to login must be the same one with which you had registered on the website.

• The E-mail ID you are using to login must be the same one with which you had registered on the website.

Can I choose my own Matrimony ID?

• Every Matrimony ID is unique and is allocated by the system. You cannot choose your own Matrimony ID since it is system generated and cannot be changed under any circumstance.

M. MISCELLANEOUS

How do I contact customer support?

• MSKMatrimony is eager to help you find your partner at the earliest. Our customer care team will be pleased to assist you anytime you have a query. You can contact our customer care team in one of the following ways: assist you anytime you have a query. You can contact our customer care team in one of the following ways:

• Helpline numbers – 81475 94688 , 080 41743156 , 080 23565561 – Between 11 AM – 5 PM on all days except Sunday and Public Holidays

How do I add my success story?

• If your marriage has been arranged through our service and you want to share your success story with us, then send us a email. Your success story is a motivation to us as well as our members. So please do add your story and marriage photograph to our list of success stories.

What is sample description?

• It is a personalised description of the prospect in one's own words. A person describes himself or herself in more than 50 characters.